Texts FAQ

How do I get started?

Check out the guides in Start in Audio-Video. To create an account, you can log in with your NetBadge credentials. Before you add media, make sure to create a collection to house it.  

Why won't my file upload?

Make sure you're following the guidelines in Media File Formats. You should also make sure to unzip any files you're trying to upload. 

I tried to add a member to my collection, but I get a "You have entered an invalid user name." error. What happened?

It's possible you're trying to add someone who has never logged into Audio-Video. Logging in to Audio-Video for the first time, using NetBadge credentials, creates their account. Ask them to sign in, then try again. 

I tried to open a resource, but I get a "You are not authorized to access this page." message. What happened? 

The collection isn't open to the general public. Try logging in – you may be a member of the collection, and some collections are open to all members of the UVA community. If that doesn't work, you'll need to contact the owner of the resource directly and ask to be made a collection member. 

How are people using Audio-Video? 

You can explore the "Featured Resources" on the Audio-Video homepage. You can also check out the overviews for using Audio-Video for research and teaching, or check out the walkthroughs to help you complete larger projects. 

Where can I find more guides to completing tasks in Audio-Video? 

This Knowledge Base contains a full suite of guides for using Audio-Video. You can also use the table below for reference if you want to complete tasks quickly.